Toronto-based Consio AI just closed a $3.3 million seed round to transform the humble phone call into a smart, scalable sales weapon for online retailers. Led by RTP Global—known for early bets on Datadog and Delivery Hero—the investment draws in SaaStr Fund, Mu Ventures, Gorgias founders, and execs from Ramp and Datadog. It’s a clear vote that voice could crack open conversions where emails and chatbots fall short.
Co-founders Philippe Roireau and Martin Latrille, both early Gorgias alumni from its climb past $50M ARR, spotted a gap: high-value shoppers ditch digital friction for real conversations on big purchases. Their platform blends AI voice agents with human handoffs, pulling live data from Shopify and CRMs to qualify leads, recover carts, and close deals without missing context.
Voice Surges as Digital Channels Plateau
E-commerce’s standard conversion rates have barely budged—mobile hovers around 2.85%, desktop at 3.9%—leaving room for voice to shine on complex orders. Meanwhile, the voice commerce market races ahead, projected to hit nearly $200 billion globally by year-end with over 25% annual growth as AI makes calls feel natural and instant.
Consio’s early traction proves the point: 10x revenue in six months, millions in added sales for merchants. Funds will scale engineering and partnerships, betting phone becomes as programmable as ads or email flows.
| Channel | Avg. Conversion Rate | Projected Market Growth |
|---|---|---|
| Mobile E-Com | 2.85% | Steady, UX-constrained |
| Desktop E-Com | 3.9% | Mature, incremental gains |
| Voice Commerce | Emerging (5-10x uplift potential) | 29%+ CAGR to $200B+ |
| AI Agents E-Com | Up to 47% revenue lift | 50%+ CAGR to $280B by 2034 |
How Consio Rewires the Phone for Retail
Forget generic call centers. Consio’s AI Phone Hub unifies inbound answers, outbound dialers, and human escalations in one dashboard tied to order data. Merchants run targeted campaigns—VIP re-engagement, abandoned high-AOV carts—with auto-voicemails and Shopify workflows that track every dollar closed.
Early users like Polysleep and Evolv report instant wins: Day 1 cart recoveries, scaled outreach without headcount bloat. RTP’s Thomas Cuvelier calls it “commerce’s most underused lever,” crediting the founders’ Gorgias-honed instincts.
In a stack crowded with chat tools, Consio argues voice isn’t legacy—it’s the high-intent channel ready for AI’s touch, potentially rivaling SMS for ROI on serious buyers. Check it at consio.ai.
Consio AI Deal Highlights
| Aspect | Details |
|---|---|
| Funding Amount | $3.3M seed round |
| Lead Investor | RTP Global (Datadog, Delivery Hero backers) |
| Key Participants | SaaStr Fund, Mu Ventures, Gorgias founders, Ramp/Datadog execs |
| Founders | Philippe Roireau & Martin Latrille (ex-Gorgias early team) |
| Traction | 10x revenue growth in 6 months; millions in merchant sales |
| Core Product | AI Phone Hub: inbound/outbound calls + human handoffs |
| Target Market | High-AOV e-commerce (Shopify-native) |
| Market Opportunity | Voice commerce → $200B+ (29%+ CAGR); AI agents → $280B (50%+ CAGR) |
| Use of Funds | Engineering, GTM, partnerships |
| Early Wins | Polysleep (Day 1 cart recovery), Evolv (scaled outreach) |
| Demo Link | consio.ai |
